Introduction
City Lodge’s pay off line ‘people caring for people’ is aimed not only at its guests, but at all stakeholders in the organisation – shareholders, employees and the community at large. It’s a concept that comes through in every activity performed at City Lodge and encapsulated most recently in a newly launched initiative: ‘I’m Kind’. The initiative is based on the concept of ‘paying it forward’ – and advocates that it is every person’s responsibility to create an environment of kindness.
‘A coaching and mentoring role’
‘I joined the City Lodge Group in 2007 as a junior assistant manager and worked my way to my current position as General Manager of Road Lodge, Carnival City. My responsibilities include guest relations, labour relations, and management of accounts as well as overseeing health and safety issues, and the general day-today running of the hotel. ‘I love working for the Group because of the opportunities for development. I enjoy the challenges I face in my role as a young General Manager – it is important to me to mentor and groom other employees, just as I have been mentored. ‘Individuals who are career oriented and dedicated will thrive in the City Lodge environment.’
Abia Nicodimus Rakoma, 27, has a National Diploma in Hospitality Management and BTech (Hospitality Management).